We place such weight on communication because we know exactly what we are saying.
What’s on your mind right now after reading that sentence? Your life experiences are affecting my message.
Surely you understand that first sentence perfectly. It’s only a simple statement. The words are all commonplace.
“Hurry up and lay down!” How on earth do children understand what we want?
The amount of time and money spent on getting messages perfect is significant. That’s followed by time and money spent working the message through the filters of the recipients. The more important the situation, the more spent.
Filters are factors like culture, language, education, experience, or health. Can we rely on leaders with such different filters getting together after jet lag and spending 12 or 16 hours in talks bring about clarity or resolution?
Our world peace is depending upon it.
One tiny Scotswoman, in a very cold, snowy mining town in Northern Canada, profoundly brought this awareness to me in 3 minutes:
When I arrived in Cassiar as Secretary Treasurer of the School District, I was in the grocery store. A shorter, petite woman approached me in the aisle, “Do ya cuddle?”
“Do I what?” I asked.
“Cuddle! Do ya cuddle?” she repeated a little louder.
I wondered where I had landed. I said with a bit of sarcasm, “I’ve been known to, but I’m damned fussy who with!”
“Good. Show up at the cuddling rink…”
After we finished sharing our mutual hysterics, I assured her she didn’t want me on her curling rink. I thought Lead was a senior position!
Stories bring clarity.
Stories allow movement within the message.
Stories replace lecture, telling.
Stories invite imagination.
Some filters are better left on,
some – off.
Get the picture?
It’s clear as glass